Jargon leads to unnecessary confusion, sometimes with severe consequences.
Here’s an insightful story from another user of ours, which led to him quitting his job due to buzzword-triggered frustration.
This user was in charge of designing a quarterly review deck for the sales team.
His manager loved using buzzwords and would say things that almost always meant something else.
Close to the deadline, our user was ready with the deck.
His manager asked, “Are we aligned on this?”
Our user replied, “Yes, we are. I spent 3 hours aligning things.”
The manager insisted, “Check again if we’re aligned.”
Our user stayed late, ensured everything was aligned, sent the final version to his manager, and went home.
The next day, during the review, the sales team was confused and started flinging questions.
The manager was frustrated, thinking, “We’re aligned.”
He came back to our user and said, in an unfriendly tone,
“I told you to ensure we’re aligned. Why aren’t we? Why are they asking us all these questions? This makes us look bad; they won’t trust us anymore.”
Our user, frustrated, said,“You said to ensure we’re ‘aligned,’ so I aligned everything on the deck.”
He added, “You didn’t ask me to check with other teams about the data.”
His manager responded, “Aligning a deck means syncing and synergizing with other teams on the key figures, not aligning the deck.”
Our user was shocked. He said, “I can’t keep guessing the context of each word you say.”
He quit right away and started his own business.
When he put together a team for projects, he signed up with Astravue.
Since we love simplicity, we ensure our users work on their projects in the fastest and most efficient way possible through effective task and time management.
For more on effective communication strategies in project management, check out this insightful article from Harvard Business Review.