How Agency Owners Waste Their Most Valuable Time And Profits (+ How To Fix It)
How Agency Owners Waste Their Most Valuable Time And Profits (+ How To Fix It) May 31, 2025 Mahesh If you run an agency and your revenue or profits aren’t where you thought they’d be… Or maybe things are fine…but something still feels off. Like you’re always working. Always fixing. Always moving. But that effort isn’t translating into the kind of profit or scale you expected. You’re not alone. There’s a HUGE chance you’re spending your best hours on the worst work. Because here’s what no one tells you as an agency founder: Not all work is worth your time. Some of it makes you money. Some of it just makes you feel busy. This is the difference between a founder who scales..and one who burns 10 hours a day just to keep the lights on. Let’s fix that. How You Lose Control Of Your Time Without Even Realizing It… You look at your day, and it feels full: Like…. → Client check-ins → Project reviews → Internal calls → Admin → Content ideas → Proposal feedback You feel like you have to be (and you are) EVERYWHERE. But somehow… profits are flat. Deadlines drift away. The team feels overloaded. You start asking yourself: “What more can we do?” But that’s the wrong question. The real question is: “What’s actually worth doing?” Because not every task is created equal. Some of them directly grow your agency. Others just eat up time, energy, and profits without ever showing up on your finances. And here’s the part no one tracks: According to Teamwork’s 2023 Agency Performance Report: Only 16% of agency leaders say they have clear visibility into how their team spends time. That means 84% are just “guessing” how their #1 source of income is performing. And guessing leads to bad bets…like: Spending 2 hours on low-converting client calls Burning hours formatting decks Writing some random copy instead of closing retainers Being stuck in standup calls that go nowhere All of this “feels” like work. But if it doesn’t drive revenue, client retention, or scaling It’s low ROI. Even the tasks that feel “essential” start to break down when you look at what they actually lead to. Take something like daily standup calls. They sound productive. The team shares updates. Everyone’s in sync. But ask yourself…does that call help the team finish work faster? Does it prevent delays? Does it make the actual project move forward? If not, it’s just a random thing you could avoid. It “feels” important because it’s in the calendar and maybe even people with Six Sigma black belts and MBAs are talking about it. But there’s a good chance it’s not doing anything that makes the business more profitable, which means you don’t give it too much importance. Same with client updates. Yes, keeping clients informed matters. It’s really important. But if you’re spending an hour writing long updates every few days, or sitting on “alignment” calls where nothing moves forward.. you’re not delivering any value. You’re wasting both of your time (and time = money remember?) Same with things like: –> Brainstorm sessions that go nowhere –> “quick sync ups” where no decisions get made –> Endless back-and-forth on Slack or WhatsApp or Email or Teams about ideas you never launch All of that adds up to a BIG COST. Nothing shipped. Nothing closed. Nothing improved. That’s low ROI work. Not because it’s fake….But because it doesn’t lead to more revenue, better clients, or a business that runs smoother. And when those tasks take up your best hours, you end the day exhausted, but not profitable, and no faster / closer to scaling. So your best hours go to the work that matters least. That’s the hidden leak. And if you don’t fix it, no strategy, hire, or new offer will move the needle. PART 1 : SPLITTING HIGH ROI VS LOW ROI WORK If you’re serious about improving your agency’s profitability, this is non-negotiable: You need to separate high-ROI work from low-ROI work and treat them completely differently. So what do you do? You split your day by what actually grows the business. Here’s how that looks. HIGH ROI WORK (Do this during your best hours) This is the work that makes your agency more profitable, easier to run, or less reliant on you over time. 1. Sales & Growth This means doing things that bring new revenue through the door. That could be following up with leads, running outreach, building pitch decks, or sending proposals. If you don’t carve out time to grow the pipeline, you’re stuck with your existing clients and “delivery mode” forever. And then when projects slow down, you panic and take on whatever comes your way, like bad clients, underpriced work, low margins. If you’re not spending at least a few hours a week doing this at scale, it’s IMPOSSIBLE to grow. More sales calls = more chances to win. Period. Don’t believe the lie that “I don’t need more sales calls..I’ll just settle for 2 “good clients”.” You need volume AND quality, and it only happens if you block time for it properly. 2. Work That Improves Quality (So Clients Stay and Refer You) It’s not enough to only “finish” client work. You need to make sure the work is actually good, and that it’s improving week after week, month after month… If you don’t improve or make your clients feel like you’re the best they could ever send money to….they won’t stick around. They won’t renew. They won’t refer. They’ll move on quietly. Your job isn’t just to deliver. It’s to make them want to send you more money. This kind of work includes reviewing deliverables before they go out, setting a higher creative standard, fixing sloppy processes that led to last-minute firefighting, or even tightening how feedback gets implemented. When you do it consistently, clients are happier. You keep them longer. And they send you your next projects without